Terms & Conditions
The Terms and Conditions set out below apply to all transactions on this website, please read through these carefully before placing an order. Our policies are subject to change at any time without notice. Nothing stated or implied on this page will affect your statutory rights.
Customer Service and Support
Customer service and Support is available on telephone number:
UK 020 8530 6900 International +44 (0) 20 8530 6900
It is usually available Monday to Friday 9.30am – 5.30pm, Saturday 9.30am – 5.30pm (GMT), there is an answer phone when busy and at all other times. Voice mail is checked regularly. Please ensure you leave your contact phone number(s).
Company Trading Details
Our trading name is: Picture Perfect Gallery
Our UK Head Office is currently located here:*
Picture Perfect Gallery
33 Roebuck Road
Hainault Business Park
Our previous Gallery addresses include:
97-101 Peregrine Road
Hainault Business Park
Until the end of 2011 we where located here:
71 High Street
*By prior appointment ONLY, customer viewing & collection maybe possible - conditions apply
Purchase, Availability & Pricing
To purchase from us you must be over 18. PPG reserves the right to refuse access our websites, terminate accounts, terminate transactions, remove or change content at our sole discretion. If we cancel a transaction, it will be without charge to the customer.
All Orders placed on our website will automatically receive a confirmation e-mail of the transaction. It is the customer's responsibility to check any email filters that may interfere with our communication to you.
Availability - all goods are sold subject to availability. In the event that we are unable to supply the goods, we will inform you by telephone or email of this as soon as we possible, normally within 48 hours. A full refund will be given where you have already paid for the goods and the transaction will be cancelled. Should you wish to choose another item of the same value this is acceptable.
Pricing and Discounts - we aim to be accurate but are subject to sudden changes in availability, discount & also human error will occur from time to time. We aim to inform you as soon as possible if this happens. Prices can go up as well as down. Your options are: a full refund where you have already paid for the goods and the transaction will be cancelled or we adjust your bill and process a lower or higher fee.
Most items are FREE Delivery for UK customers. International customers will normally be charged a delivery fee.
When a product has a delivery charge, its Price will not include the postage and packing charge - this will be an additional cost at the checkout stage. Our postage rates page is located here: Delivery Charges
Items are usually dispatched via Courier within 7-10 working days or less, the item will also need to be signed for by the recipient.
Please advise us if you do not receive your item(s) within 7 days of placing your order so that we can trace the parcel. If we know in advance that an item will take longer than 10 working days to deliver to you, we will inform you as soon as possible. Delays occasionally take place due to circumstances beyond with our control, including Courier and/or Suppler problems and this will effect delivery times. We may also deliver the goods in several consignments but will not charge any extra delivery for this.
The price you pay is the price displayed on this website at the time we receive your order, plus the cost of Shipping and Handling. However, errors and omissions are excluded, therefore we reserve the right not to send an item if we make a pricing error. Sometimes we sell the same items at higher or lower prices elsewhere. We reserve our right to do this.
Returns & Refunds
Please see our returns policy located here: Returns Policy
Privacy & Data Protection
We will take all reasonable precautions to keep the details of your address, order and payment secure and the customer must also do the same. Unless we are negligent, we cannot be held liable for any loss or damages caused as a result of unauthorized access to information provided by you. If we have reason to suspect that your details have been obtained fraudulently from us, we will endeavour to let you know as soon as we can.
We do not share any of your data with Third Parties for marketing purposes.
The Data Protection Act 2018 applies, as does the General Data Protection Regulation (GDPR) (EU) 2016/679. We are a registered members of the Information Commissioner's Office (ICO).
You may write to the data controller at our place of business above, in order to query what data is held about you. Please contact us for the appropriate address.
We take complaints very seriously. If you feel that we really have fallen short of your expectations, please mail us through our “Contact Us” page and we will listen to what you have to say.
VAT – Value Added Tax
VAT is not charged to or payable on orders taken from and delivered to outside the EEC (European Economic Community).
Any International Tax, Customs & Import Duties are not included. The customer is solely responsible for payment of any surcharges.
PPG respects intellectual property rights. If you believe that your work has been copied in a way that amounts to a copyright breach, please contact us.
Trademarks & Copyrights
Pictureperfectgallery.co.uk, Classic Designs and other marks indicated on our website are trademarks or registered trademarks of PPG in the European Union and/or other jurisdictions. PPG graphics, logos, page headers, button icons and other similar items, are the trademarks or trade dress of PPG; these may not be used in connection with any product or service or website that is not PPG's, in a way that is likely to cause confusion or that disparages or discredits PPG. All other trademarks not owned by PPG that appear on this website are the property of their respective owners.
All content, compilations of content and software used on this website, e.g.: text, graphics, logos, images, data compilations and software are the property of PPG and its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws.
You may not systematically extract and/or re-utilize parts of the contents of the website and/or create or publish your own database or website that contains substantial (e.g. prices and product listings) parts of this website without PPG's express written consent.
Events beyond our reasonable control
PPG will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.
Law and Jurisdiction
The contract shall be deemed to be made in England. All Contracts made between us and the Customer shall be governed by the laws of England and any dispute arising therein shall be subject to the sole jurisdiction of the English courts.
'PPG' maybe used on this page as a reference to our trading name: Picture Perfect Gallery.